xiv, 734 pages : 27 cm

Includes bibliographical references (pages 705-719) and index

Quality improvement in the modern business environment -- The DMAIC process -- Modeling process quality -- Inferences about process quality -- Methods and philosophy of statistical process control -- Control charts for variables -- Control charts for attributes -- Process and measurement system capability analysis -- Cumulative sum and exponentially weighted moving average control charts-- Other univariate statistical process monitoring and control techniques- Multivariate process monitoring and control -- Engineering process control and SPC -- Factorial and fractional factorial experiments for process design and improvement -- Process optimization with designed experiments -- Lot-by-lot acceptance sampling for attributes -- Other acceptance-sampling techniques -- Appendices: Answers to Selected Problems

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